Call Centre

Ensure that incoming callers
never receive a busy signal.

AVC Digital AVC Digital AVC Digital
what we do

Call Centre

  • Auto Call Distribution

    Quickly route callers to the appropriate agent with the correct skills and in the right priority, using a flexible set of routing policies.

  • Queuing

    Ensure that incoming callers never receive a busy signal or no answer, and are greeted with appropriate announcements and hold media.

  • Reporting Engine

    Supervisors and Managers can monitor real-time queue and agent activity, as well as generate in-depth historical data and trends on queues and agents.

services

Core Features

Unified Communications

Users can leverage the full suite of AVC One Unified Communications capabilities, including on-demand conferencing and collaboration.

Group Chat & Presence

Enhanced communications within a call centre using group chat and presence tools.

Open API

Integrate third-party applications using the standards-based open AVC One APIs and interfaces.

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