Analytics and Reporting

Manage customer-facing teams
via live dashboards.

AVC Digital AVC Digital AVC Digital
what we do

Analytics and Reporting

services

Core Features

Analytics

Monitor up-to-the-minute analytics to meet SLAs and commitment targets and more.

Reporting

Live call reporting. Monitor hunt groups, call queues and incoming calls on users as well as reporting on critical metrics.

Team Stats

Essential team statistics at a glance via dashboards and wallboards. Display performance call queue parameters on group wallboards in real-time.

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